Yes! We’d love to welcome you to our boutique on James Street in Brisbane. Since 2010, Calexico has brought a carefully curated edit of international luxury designers to Brisbane. Our experienced team offers personalised styling services to help you discover pieces from ourlatest collections from our exclusive designers.

Our boutique is located Shop G13, Ada Lane, The Calile Hotel, James St, Fortitude Valley QLD.

Yes, we do. A Calexico gift card is a thoughtful way to share a little luxury with someone special.

Digital gift cards are delivered instantly via email or can be scheduled for a specific date. They are available in a range of denominations and never expire, allowing your recipient to choose something they truly love, in their own time.

You can purchase via our Gift Cards page  or contact us at concierge@calexicoman.com.au. for personalised assistance.

Yes, we offer personalised styling both in our boutique and online.

At Calexico, we are known for our refined and personalised shopping experience. Our experienced stylists provide one-on-one consultations to help you discover pieces that complement your personal style, lifestyle and existing wardrobe. Appointments are complimentary, and we also offer virtual styling sessions for clients who prefer to shop with us online. You are welcome to book via our website, or contact us at concierge@calexicoman.com.au and our team will be delighted to assist.

Yes, we ship worldwide. International orders are sent via DHL Express, with shipping calculated at checkout based on your location. Please note that customs duties and taxes may apply and are the responsibility of the customer. Once dispatched, you will receive tracking details via email.

We aim to dispatch your order as quickly as possible. Within Australia, we offer complimentary standard shipping on orders over $400. Standard Shipping is $10 orders below this threshold and Express Shipping is $15 for all orders. All Australian orders are shipped via Australia Post.

Estimated delivery timeframes from dispatch are:

• Standard Post: 2–4 business days for QLD metro areas and 2–8 business days for the rest of Australia
• Express Post: 1–2 business days for QLD metro areas and 1–4 business days for the rest of Australia

International orders are shipped via DHL Express. Delivery timeframes vary depending on destination. Shipping costs are calculated at checkout. Once your order has been dispatched, you will receive tracking details via email.

We offer a carefully curated selection of international designers, and sizing may vary between brands and styles.

To assist you, we have created a detailed Size Chart & Fit Guide, including Australian, UK, US, French and Italian size conversions. Please contact us at concierge@calexicoman.com.au if you are still unsure with sizing.

We understand that occasionally a purchase may not be quite right. For eligible full-priced items purchased online, we are pleased to offer an exchange or refund subject to the following conditions:

Please contact concierge@calexicoman.com.au within 14 days of receiving your order to request return approval. Once approved, items must be returned within 5 days.

All items must be returned in original condition, with tags attached and packaging intact. Returns received outside the specified timeframe, or items showing signs of wear, cannot be accepted. For full details, please refer to our Shipping & Returns Policy or contact our Concierge Team at concierge@calexicoman.com.au.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

You can use this link to follow your parcel’s journey from our boutique to your delivery address. If you require further assistance, our Concierge Team is always happy to help at concierge@calexicoman.com.au.

We will always do our best to accommodate order changes where possible. If you need to update your shipping address or amend your order, please contact us on  (07) 3569 6940 or concierge@calexicoman.com.au as soon as possible, Monday to Friday between 9am and 5pm AEST. As orders are processed promptly, we recommend reaching out as soon as your order is placed. Once an order has been dispatched, we are unable to make any changes.

We take great care in ensuring the quality of every piece. If you believe you have received a faulty item, please contact concierge@calexicoman.com.au as soon as possible with your order number, a description of the fault and clear photographs.

Our team will assess your claim and advise the next steps. If the item is deemed faulty in accordance with Australian Consumer Law, we will arrange a repair, replacement or refund as appropriate.

Please note that general wear and tear, or damage resulting from not following care instructions, is not considered a manufacturing fault.

Yes, we offer instore pickup from our James Street boutique. Simply select the instore pickup option at checkout. You will be notified by email once your order is ready for collection. Please note that instore pickup is not available for Final Sale items.

If you require your order urgently, please contact concierge@calexicoman.com.au and our team will do their best to assist.

We accept all major credit cards, including Visa, MasterCard and American Express, as well as PayPal and ‘Afterpay’. Please note that American Express is not accepted for Final Sale purchases in our boutique, and Final Sale items are not eligible for payment using store credit or gift cards.

Our concierge team is always here to assist you with any questions you have. You can reach out to us at concierge@calexicoman.com.au or call our boutique at (07) 3569 6940. We're here to make your shopping experience with Calexico effortless and enjoyable!