Shipping & Returns
How much is shipping?
We offer Free Regular Postage for all orders within Australia.
Express Priority Postage before 11m AEST is an additional flat rate of $15. By selecting this option, your package will be sent out Express the next business day.
Do you ship internationally?
Yes! We ship worldwide.
Shipping to New Zealand
We offer $30 metro postage & $60 rural postage for our New Zealand clients.
For International orders, a shipping fee of $50 (AUD) will be applicable.
Please note, if you’re based outside of Australia, taxes and duties may be applicable when you collect your parcel. Calexico will not be responsible for any extra duties payable on collection.
Please contact our Concierge team to find out the delivery options
for your country: firstname.lastname@example.org
What is your returns policy?
We offer the Calexico Promise for all online orders. All eligible order's will include a complimentary return label in the order. For change of mind, please notify us within 14 days of receiving your item/s by email to email@example.com. Once approved via return email, please post the item/s back in the post within 5 days, otherwise your return will not be accepted. Please send through your tracking information to firstname.lastname@example.org. For faulty items, please email our concierge team at email@example.com.
Please note that final sale, personalised items, gift cards, fragrances, hats, underwear and swimwear are not eligible for return or exchange unless faulty. You are able to read the full Terms & Conditions here.
For international returns, please contact our concierge team by emailing firstname.lastname@example.org within 5 days of receiving your order with your order number and the description of the items you would like to return. International returns are at the customer's expense.
How do I track my online order?
Once your order has been placed you will receive an order confirmation email, please note stock availability is subject to receiving your shipping confirmation email. Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.
You can rest assured that we'll keep your purchase safe until it reaches you. Please note, all online orders require signature for delivery.
How can I cancel my order?
If you have placed your order, please contact us ASAP if you have changed your mind and wish to cancel your order. Please note, if your order has already been dispatched we are unable to refund your order until we receive it back to our offices.
What if I receive the wrong product?
While our team are diligent in ensuring you receive your correct order in a timely manner, there can be human error. Please email our team at email@example.com with your order number & an image of the item you received. Our team will work to fix your order ASAP.
What payment methods do you accept?
We accept Visa, Mastercard, Paypal, Afterpay and American Express.
Please note: Afterpay can only be used on purchases of $1,000 or less.
How do I use Afterpay?
You can sign up for
Afterpay right at the checkout. This service allows you to pay for the item in 4 interest-free parts and is available for purchases up to $1,000.
Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.
To use this service simply: Add your items to your shopping bag, and checkout as normal. Valid for total shopping cart amounts of up to $1000. On the checkout page select Afterpay as your payment method. Enter your details with Afterpay and you're done. The payment arrangement is made with Afterpay and they will approve payments at time of order.
For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks.
Existing Afterpay customers first payment will be made in 14 days, with payments over weeks. The full payment schedule will be provided to you at time of purchase.
If you wish to return your goods you can choose to receive an exchange, or the Afterpay payment plan can be cancelled so you pay nothing. *If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.
How do I use Paypal?
PayPal is a secure method of making a payment for items purchased over the internet without sharing your financial details with companies. All you need at checkout is your email address as PayPal stores your payment information for you. It's a widely accepted payment method and we're happy to offer it!
All you need is an email address and either a bank account or a credit card. Please Note: Purchases made via PayPal can only be refunded via the online returns system - it cannot be refunded in-store.
How secure is my payment?
All of our payments are processed via the Shopify Payments Platform. It is a highly secure and encrypted platform that meets worldwide standards.
The Calexico store also used SSL technology, as evidenced by the "LOCK" icon and the addition of "s" in https:// on the URL. If a site is not protected by SSL, it will show as http:// (no 's').
Where can I buy a gift card?
Easy! Click here to buy a Gift Card:
Where will my Gift Card be sent?
If you purchase an Online-Only Gift Card, the email you use to checkout with will be the email where the Gift Card will be sent. You will then be able to forward that email onto anyone you wish!
If you purchase an Instore-Only Gift Card, if you wish the Gift Card to be sent to the recipient you will need to enter a shipping address during checkout, otherwise it will be kept onfile instore. A friendly member of Concierge Team will be in contact to finalise details of the recipient's information.
How long is my gift card valid for?
In accordance with Australian Consumer Law, Gift Cards are valid for 3 Years from the date of purchase.
The beauty of Calexico Boutique is that we stock over 140 different international designers, sometimes making our sizing confusing. But don't worry, on each product we have a size conversion for each brand.
Get help from a stylist
Our experienced stylist can help with your wardrobe needs. From style advice or a wardrobe makeover, make an instore of virtual appointment with one of our friendly stylists.
Terms & Conditions
Where can I find your Terms and Conditions?
All of our terms and conditions can be found at:
Calexico is committed to your privacy. and keeping your details safe and secure.
All of our terms and conditions can be found at:
How do I unsubscribe from your emails?
On every email at the footer, you'll see a little link that says "unsubscribe". Just click that and confirm you want to unsubscribe. If you need help with this, please contact our Concierge Team: firstname.lastname@example.org.